Customer Experience Specialist
4.
2 San Pedro, CA San Pedro, CA Full-time Full-time $19 - $22 an hour $19 - $22 an hour 13 hours ago 13 hours ago 13 hours ago Working Hours:
Monday - Friday:
7:
30am to 4:
30pm Work Location:
784 Channel Street, San Pedro CA 90731 Who you Are:
Sports Research has an opportunity for a full-time, in-office Customer Experience Specialist to join our teamhere in our beautiful San Pedro, CA office.
Candidates must have a customer service background or comparable experience with knowledge or understanding in the health, fitness, wellness or nutrition space.
If you are a focused individual looking to grow and learn in a unique health and wellness environment, this is for you.
This role requires excellent interpersonal communication skills, critical thinking and problem solving, solution oriented out of the box thinking, working with multiple team members from different departments, ability to work in systems and with technology, intuitive empathy, and impeccable writing and speaking skills.
This position is perfect for someone who is ambitious and is looking to grow personally and professionally within a team that is expanding quickly.
Sports Research is a family owned and operated company since 1980 and was founded with our flagship product Sweet Sweat.
Since then, we have continued to grow by word-of-mouth and connections throughout the health & fitness and athletic communities.
We have built a reputation as a trusted, top quality brand by using industry leading ingredient suppliers, and by consistently delivering top of the line competitive products.
We are a fast-paced company with an emphasis on efficiency, as well as creating a fun culture and environment.
We are searching for the right people to join the SR Team and help us continue to grow.
Daily Responsibilities Include, But Are Not Limited To:
Responding to tickets/emails via Zendesk Troubleshooting shipping and processing issues, tracking packages Proactively noticing patterns/ trends and addressing or escalating them to management De-escalating customer complaints Problem solving Product testing (not required) Continuing to build knowledge database Collaborating with other departments (warehouse, marketing, QA, social media, design, etc.
) Interacting with customers on multiple social media platforms Monitoring incoming communication and relevant conversations on media channels Reading and responding to reviews Other duties as needed/assigned Required/Preferred
Experience:
Customer Support:
Critical thinking, problem solving daily, working in multiple systems, helping customers with their questions or issues on multiple platforms through our Zendesk hub, working in Netsuite, Answering emails, Tickets, Chats, DMs, Comments; Using de-escalation techniques; Navigating tricky conversations with patience and empathy; Proactive troubleshooting & problem solving; and Tracing problems to their root cause.
Systems:
NetSuite, Zendesk, Shopify, Extensive, Google Docs/Sheets, Instagram, Facebook, Amazon Seller Central, ReturnLogic, Recharge and Monday.
com Special Skills/Knowledge/Education:
Highly skilled communicators; Quick with systems and technology, Extensive writing experience; Expertise or love for realm of health, fitness, wellness; Nutrition knowledge/expertise; Trade show experience; Multi-channel customer support; Love or talent for writing; Social media savvy; and Experience working in inventory ERP systems; Experience working in Amazon Sellers Central Skills and
Qualifications:
Undergraduate college degree or comparable education (preferred/not required) 3
years' customer experience experience in health, fitness, wellness, or nutrition or similar products First hand experience/ knowledge with dietary supplements is a PLUS Background/knowledge in health, fitness, wellness, nutrition, or similar lifestyles Previous Zendesk experience Previous experience working with customers on Amazon Previous Netsuite or other ERP Experience Comfortable with technology Ability to learn retain education of 100
dietary supplements and wellness products Comfortable in an office and being collaborative Always taking initiative to learn operations and fine tune them Career driven and constantly seeking ways to better themselves and the department Communications / writing background Articulate with a keen attention to detail Pay Scale:
$19.
00 - $22.
00 per hour depending on experience Sports Research is an equal opportunity employer committed to providing a diverse environment.
For our Career Privacy Statement please visit https:
//www.
sportsresearch.
com/cpra-notice Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
How many years of Zendesk experience do you have? Do you have a background in health, wellness and/or sports? The rate band is attached, is this within your salary requirement? Do you have experience answering Amazon customer service questions (not required)? Ability to Commute:
San Pedro, CA 90731 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 San Pedro, CA San Pedro, CA Full-time Full-time $19 - $22 an hour $19 - $22 an hour 13 hours ago 13 hours ago 13 hours ago Working Hours:
Monday - Friday:
7:
30am to 4:
30pm Work Location:
784 Channel Street, San Pedro CA 90731 Who you Are:
Sports Research has an opportunity for a full-time, in-office Customer Experience Specialist to join our teamhere in our beautiful San Pedro, CA office.
Candidates must have a customer service background or comparable experience with knowledge or understanding in the health, fitness, wellness or nutrition space.
If you are a focused individual looking to grow and learn in a unique health and wellness environment, this is for you.
This role requires excellent interpersonal communication skills, critical thinking and problem solving, solution oriented out of the box thinking, working with multiple team members from different departments, ability to work in systems and with technology, intuitive empathy, and impeccable writing and speaking skills.
This position is perfect for someone who is ambitious and is looking to grow personally and professionally within a team that is expanding quickly.
Sports Research is a family owned and operated company since 1980 and was founded with our flagship product Sweet Sweat.
Since then, we have continued to grow by word-of-mouth and connections throughout the health & fitness and athletic communities.
We have built a reputation as a trusted, top quality brand by using industry leading ingredient suppliers, and by consistently delivering top of the line competitive products.
We are a fast-paced company with an emphasis on efficiency, as well as creating a fun culture and environment.
We are searching for the right people to join the SR Team and help us continue to grow.
Daily Responsibilities Include, But Are Not Limited To:
Responding to tickets/emails via Zendesk Troubleshooting shipping and processing issues, tracking packages Proactively noticing patterns/ trends and addressing or escalating them to management De-escalating customer complaints Problem solving Product testing (not required) Continuing to build knowledge database Collaborating with other departments (warehouse, marketing, QA, social media, design, etc.
) Interacting with customers on multiple social media platforms Monitoring incoming communication and relevant conversations on media channels Reading and responding to reviews Other duties as needed/assigned Required/Preferred
Experience:
Customer Support:
Critical thinking, problem solving daily, working in multiple systems, helping customers with their questions or issues on multiple platforms through our Zendesk hub, working in Netsuite, Answering emails, Tickets, Chats, DMs, Comments; Using de-escalation techniques; Navigating tricky conversations with patience and empathy; Proactive troubleshooting & problem solving; and Tracing problems to their root cause.
Systems:
NetSuite, Zendesk, Shopify, Extensive, Google Docs/Sheets, Instagram, Facebook, Amazon Seller Central, ReturnLogic, Recharge and Monday.
com Special Skills/Knowledge/Education:
Highly skilled communicators; Quick with systems and technology, Extensive writing experience; Expertise or love for realm of health, fitness, wellness; Nutrition knowledge/expertise; Trade show experience; Multi-channel customer support; Love or talent for writing; Social media savvy; and Experience working in inventory ERP systems; Experience working in Amazon Sellers Central Skills and
Qualifications:
Undergraduate college degree or comparable education (preferred/not required) 3
years' customer experience experience in health, fitness, wellness, or nutrition or similar products First hand experience/ knowledge with dietary supplements is a PLUS Background/knowledge in health, fitness, wellness, nutrition, or similar lifestyles Previous Zendesk experience Previous experience working with customers on Amazon Previous Netsuite or other ERP Experience Comfortable with technology Ability to learn retain education of 100
dietary supplements and wellness products Comfortable in an office and being collaborative Always taking initiative to learn operations and fine tune them Career driven and constantly seeking ways to better themselves and the department Communications / writing background Articulate with a keen attention to detail Pay Scale:
$19.
00 - $22.
00 per hour depending on experience Sports Research is an equal opportunity employer committed to providing a diverse environment.
For our Career Privacy Statement please visit https:
//www.
sportsresearch.
com/cpra-notice Job Type:
Full-time Pay:
$19.
00 - $22.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Weekly day range:
Monday to Friday Work setting:
In-person Office Application Question(s):
How many years of Zendesk experience do you have? Do you have a background in health, wellness and/or sports? The rate band is attached, is this within your salary requirement? Do you have experience answering Amazon customer service questions (not required)? Ability to Commute:
San Pedro, CA 90731 (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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