Help Desk Analyst I

We need someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Transport field. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be preferred for this Help Desk Analyst position. This Help Desk Analyst role is based in the San Pedro, California area and is a long term temporary opportunity. How you will make an impact - Independently investigate and implement solutions to technical issues - Offer IT support for operating systems, productivity software, and a variety of other applications used internally - Diagnose recurring technical issues and implement solutions to address the root of the problems - Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups Job Requirements - Experience installing and configuring operating systems, networked and local printers, and business applications - Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity - User administration and bug fixing in a client-server environment - Experience with IT support ticketing systems - 3+ years of prior experience - Basic networking concepts - Knowledge of Microsoft Windows - Proficiency in MS Windows 10 - Solid understanding of TCP/IP

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